The KLM Service Design Studio
To make passengers feel even more at home, KLM is constantly working on improving its services. Part of this process is exploring themes that may be important to passengers and KLM in the future.
The Service Design Studio is part of the KLM vision in which employees and passengers are even closer together. By understanding what passengers find important as a person, you will ultimately be able to serve them better as a customer.
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Designing the future of travel.
The Service Design Studio delivered 50 specific opportunities for KLM to make their passengers feel more at home.
Want to know more?
Download the Case Study!
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